Return & Refund Policy – Women’s Dresses

We want you to feel confident about your purchase. If something isn’t right, you can request a return or refund under the conditions below.

1. Return Eligibility

• Returns are accepted within 7 days from the date of delivery.
• The item must be:
• Unused, unworn, and unwashed
• In original condition with all tags attached
• Free from stains, perfume, or damage

2. Non-Returnable Items

• Items purchased during clearance or final sale
• Products that show signs of use or damage caused after delivery
• Customized or altered dresses (if applicable)

3. Return Process

• To initiate a return, contact customer support at: Iamsunny1206@gmail.com
• Include:
• Order details
• Reason for return
• Clear photos (if the item is defective or incorrect)

Once approved, instructions for return shipment will be provided.

4. Refund Policy

• Refunds are processed after the returned item is received and inspected
• If approved, the refund will be issued within 5–7 business days
• Refunds will be credited to the original payment method

5. Exchange Policy

• Exchanges are allowed only for:
• Size issues
• Defective or incorrect items
• Exchange requests are subject to product availability

6. Shipping Charges

• Return shipping costs may be borne by the customer unless:
• The item received is damaged
• The wrong item was delivered

7. Damaged or Incorrect Items

• If you receive a defective or wrong product, report it within 48 hours of delivery
• Provide photos/videos for faster resolution

8. Important Notes

• Returns sent without prior approval may not be accepted
• Processing times may vary during peak seasons

For any questions or support, contact: Iamsunny1206@gmail.com